Everything you need to know about getting your order to your door.

Where we ship
We currently ship exclusively within the contiguous United States (the lower 48 states). At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international addresses.

Processing time
Once you place an order, our team gets to work right away. Please allow 1–2 business days for processing before your package is handed off to the carrier. Orders placed on weekends or holidays will begin processing on the next business day.

Transit time
After processing, you can expect delivery within 3–5 business days. Delivery times are estimates and may vary slightly due to factors outside our control, such as weather or carrier delays.

Shipping cost
Shipping is completely free on all orders. No minimums, no surprises.

Carrier
We work with trusted national carriers — for example, USPS, FedEx, or UPS. The specific carrier for your order is selected at our discretion to ensure the most reliable delivery possible. You’ll receive a tracking number as soon as your label is created.

Lost or delayed packages
If your package is marked as delivered but you can’t find it, or if it’s significantly delayed, reach out to us immediately at info@secretlaair.it.com. We’ll work with the carrier on your behalf and make it right.